As background, I have purchased several masks from Trick or Treat Studios. I didn't have any problems with the transactions, and the masks arrived in good shape. I posted reviews of each mask on their website, in which I went into some detail. My 4- and 5-star reviews were approved, and they appear on the respective masks' pages.
However, one of my masks had a quality control issue. The paint job was incomplete on part of the face, and I had to touch up the paint myself. Because of the problem with the paint job, I left a 3-star review for this particular mask. I stated that while the mask itself was fine, my particular copy had this quality control issue. My review was not approved by the moderators, and was deleted from my account.
Looking around the site, I have not found any reviews posted that are less than 4-star. It appears that they don't allow lower-rating reviews on their website. Now, I don't typically have problems with Trick or Treat Studios products, I just happened to get a bad copy once. The problem I have is that they don't seem to allow any reviews that describe a negative experience. Now I could be wrong, there could be some other reason that they deleted my review, but it looks like they just don't allow negative reviews at all.
Has anyone else had a similar experience?
However, one of my masks had a quality control issue. The paint job was incomplete on part of the face, and I had to touch up the paint myself. Because of the problem with the paint job, I left a 3-star review for this particular mask. I stated that while the mask itself was fine, my particular copy had this quality control issue. My review was not approved by the moderators, and was deleted from my account.
Looking around the site, I have not found any reviews posted that are less than 4-star. It appears that they don't allow lower-rating reviews on their website. Now, I don't typically have problems with Trick or Treat Studios products, I just happened to get a bad copy once. The problem I have is that they don't seem to allow any reviews that describe a negative experience. Now I could be wrong, there could be some other reason that they deleted my review, but it looks like they just don't allow negative reviews at all.
Has anyone else had a similar experience?
