[NateScarez]

My box came in aweful shape it was just in the prop box no outer box. One of the rods on the mech to move the wings is broke I don’t think it’s fixable unless the box itself is taken apart. I’m goin to contact spirit see if I can get a replacement box .
Not sure what company makes him.I wasn’t planning on hooking him up but I still wud like for him to work the way he is suppose to the rest of the movements look great.

I ordered my Hauntress from Amazon and it came broken. Spirit's Zombie Tech Squad can help you even though it's not directly from their website. They are usually much faster with communication rather than going through Seasonal Visions which is the company that makes him. If Spirit doesn't have the part available then I would go through Seasonal Visions but they usually take a while to respond but usually once they respond the parts ship out relatively quick. They might respond faster now since it's not in the middle of the season.

Zombie Tech Squad Link:
Dr. Zombie - Spirithalloween.com

Seasonal Visions email: customerservice@svius.com

 

[NateScarez]

it definitely sounds like they sent you a return since there was no outer box. You paid brand new price. There is no reason you should not expect a brand new item. Contact Amazon.

My Hauntress from Amazon came in just the prop box. Everything was still in plastic. The mechanism arrived broken though.

 

[halloween71]

I ordered my Hauntress from Amazon and it came broken. Spirit's Zombie Tech Squad can help you even though it's not directly from their website. They are usually much faster with communication rather than going through Seasonal Visions which is the company that makes him. If Spirit doesn't have the part available then I would go through Seasonal Visions but they usually take a while to respond but usually once they respond the parts ship out relatively quick. They might respond faster now since it's not in the middle of the season.

Zombie Tech Squad Link:
Dr. Zombie - Spirithalloween.com

Seasonal Visions email: customerservice@svius.com

Thank you

 

[halloween71]

My Hauntress from Amazon came in just the prop box. Everything was still in plastic. The mechanism arrived broken though.

Did spirit send you the part!

 

[NateScarez]

Did spirit send you the part!

Yep. They were out when I first requested but they got in in about a month later and shipped the day after they said they received the part.

 

[halloween71]

If you ordered thru Amazon couldn’t you get a new one thru the a-z guarantee? I would definitely give that a shot and avoid having to work on a brand new prop!

I just need the part d part so I’m going to undress him and send a pic to zombie squad to see if they can send it.everything else is perfect it is new it just got messed up during shipping as you can see I sure can’t send it back in this box lol

 

[halloween71]

Yep. They were out when I first requested but they got in in about a month later and shipped the day after they said they received the part.

The only issue I ever had with a spirit prop was demoniaca way back in the day they sent me a new one and let me keep the old one. Tekky even called me.

 

[Crouchy Fanatic]

Some of the links I posted months ago now have pictures. The Pan Asian witch looks really impressive!

 

[Halloween-Goddess]

it definitely sounds like they sent you a return since there was no outer box. You paid brand new price. There is no reason you should not expect a brand new item. Contact Amazon.

Exactly… I do not buy new just to fix it.

 

[Frankie's Girl]

MOD NOTE: The posts containing back and forth name calling and rude behavior has been removed. If it happens again, there will be bans. This type of thing will not be tolerated here.

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[ghostbust99]

MOD NOTE: The posts containing back and forth name calling and rude behavior has been removed. If it happens again, there will be bans. This type of thing will not be tolerated here.

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Please check your messages, thanks.

 

[Midwest_Mystical]

The Pan Asian witch looks nice, is there a price for her? It's a shame we don't receive the assortment of witches that we used to. Aside from this one, we only have the red dress witch from Lowes and the Witch with toad and wine bottle from Home Depot.

On a side note, why was Old Crow's wiki taken down?

 

[Crouchy Fanatic]

The Pan Asian witch looks nice, is there a price for her? It's a shame we don't receive the assortment of witches that we used to. Aside from this one, we only have the red dress witch from Lowes and the Witch with toad and wine bottle from Home Depot.

On a side note, why was Old Crow's wiki taken down?

No price for the witch as of yet.

 

[ghostbust99]

The Pan Asian witch looks nice, is there a price for her? It's a shame we don't receive the assortment of witches that we used to. Aside from this one, we only have the red dress witch from Lowes and the Witch with toad and wine bottle from Home Depot.

On a side note, why was Old Crow's wiki taken down?

Old Crow was confirmed to not be a Spirit product, the factory video was a good giveaway since that was actually originally discovered on Alibaba.

 

[Midwest_Mystical]

Even if you go into recently viewed, it doesn't give you one?

 

[Midwest_Mystical]

Old Crow was confirmed to not be a Spirit product, the factory video was a good giveaway since that was actually originally discovered on Alibaba.

Who was she made for? Is she still Tekky?

 

[Crouchy Fanatic]

Even if you go into recently viewed, it doesn't give you one?

No it only leads to an error page because the listing technically isn’t complete and on the site as of yet.

 

[ghostbust99]

Who was she made for? Is she still Tekky?

It was a Tekky prototype that they designed themselves for wholesale, not Spirit. Very few Tekky items are actually designed by Spirit themselves, they just have them exclusive for a certain amount of time before going wholesale.

 

[Midwest_Mystical]

Thank you both for the clarity.

 

[Halloween-Goddess]

I just need the part d part so I’m going to undress him and send a pic to zombie squad to see if they can send it.everything else is perfect it is new it just got messed up during shipping as you can see I sure can’t send it back in this box lol View attachment 776305 View attachment 776306

I know I sound harsh, if I was in the same situation as what happened to you I would send that photo to Amazon customer service and let them come up with a solution. It’s not like you spend a dollar or two for this item, you spent top dollar. I understand why you want or did go the route with getting a replacement part but if they, meaning Amazon delivery service, created this problem, they can fix it. when you purchase an item, doesn’t matter where, it is up to that company to deliver that item exactly as you bought it. I personally would hold Amazon to getting you the item as you purchased or an exact replacement. That is their promise/business motto.