So last year the day after Halloween I bought a pop up zombie. I took him out of the box a few weeks ago to use him he popped up 3 times and then made this very loud clicking sound and quit working! I was pissed. So I find the receipt and pack it up and go to the store. I told them I bought it and the first time I tried to use it died. The girl says there is nothing they can do. I said listen I used it once I have the receipt and that I spend a fortune in their store. She said let me call my regional manager I heard her telling the person the receipt says all sales final and I'm thinking....just great. Finally she says that they will replace it and that she had to call around to locate one. She called a couple other stores and said she found one and that it will take a week to get transferred here (which would be 10/17). That girl tells me I can keep the one I have or leave it there. So I take it because I'm not going to be stuck with nothing. So I get there Friday and they tell me that they don't have the new one they were supposed to but they could SELL me the floor model! WTH!! I said sell me....they told me they were going to replace it. They disappear and come back after about 10 minutes and say they can give me the floor model but it is cracked on the bottom. I said I don't care as long as it works. They tell me oh yeah it works. So I have to give them the one I had after the girl previously told me I could keep it! It's a good thing I did not take it apart to try to fix it like I was going to! So I grab the floor model after waiting another 10 minutes while they act all weird and box it up. I took it home and the place where you plug in the floor pad it pulled out but it works.
So what I learned about all this: Once you leave the store after buying something is to put anything you buy from them together right away and let in run for a while. Half of the stuff is made poorly and breaks right away. They do not care about their customers and making things right. There also is very poor communication. I have had a few bad transactions with them and I will be very leery what I buy from them now. This year I have been able to locate several of their items elsewhere ALOT CHEAPER and that is where I made my purchases. I will also be righting to the company about this.
So what I learned about all this: Once you leave the store after buying something is to put anything you buy from them together right away and let in run for a while. Half of the stuff is made poorly and breaks right away. They do not care about their customers and making things right. There also is very poor communication. I have had a few bad transactions with them and I will be very leery what I buy from them now. This year I have been able to locate several of their items elsewhere ALOT CHEAPER and that is where I made my purchases. I will also be righting to the company about this.