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I got a 16.5 " lantern from Spirit last weekend. I noticed tonight that as I was setting up, the bottom park of the glass broke off on the inside. I'm not sure how it happened. I don't have my receipt with me. Can I still take it back to spirit to exchange for another one? I would try to fix it myself but I'm not sure how to take it apart.

http://www.spirithalloween.com/product/mp-165-light-up-lantern/



 

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We have two Spirit stores we go to. One is crabby about returns even with a receipt but the other will happily exchange a defective product without one. Last year I had that issue with a jumping spider that didn't work and the same lantern you have HalloScream. That must be an easy spot for them to break. I think Nowhining is correct, it just depends on the store management.
 

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yea t took back a blue led because I could get two for 5 dollars more from home depot , they did not like that the girl who help me was friendly
when I went in before but after that transaction not so much.
 

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Policy is that you must have your receipt. There are some managers that will make exceptions, but always keep your receipt so that you can return stuff. If you have a receipt they have a great policy up through 10/17. After that time all sales become final for the season.
 

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I'd try to go back to the salesperson I dealt with, hoping he/she remembered the transaction. I know our local Spirit store has had some issues with theft, and people "returning" items for a refund.
Good luck.
 

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If you have your receipt some States have consumer protection laws that may require them to take it back within a certain time frame.
 

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I would suggest dealing with the store manager directly. If you bought online and have a problem then send me a PM first and I will point you in the right direction.
I'd try to go back to the salesperson I dealt with, hoping he/she remembered the transaction. I know our local Spirit store has had some issues with theft, and people "returning" items for a refund.
Good luck.
 
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