Halloween Forum banner
1 - 8 of 8 Posts

· Registered
Joined
·
222 Posts
Discussion Starter · #1 ·
I got a 16.5 " lantern from Spirit last weekend. I noticed tonight that as I was setting up, the bottom park of the glass broke off on the inside. I'm not sure how it happened. I don't have my receipt with me. Can I still take it back to spirit to exchange for another one? I would try to fix it myself but I'm not sure how to take it apart.

http://www.spirithalloween.com/product/mp-165-light-up-lantern/



 

· Registered
Joined
·
16 Posts
We have two Spirit stores we go to. One is crabby about returns even with a receipt but the other will happily exchange a defective product without one. Last year I had that issue with a jumping spider that didn't work and the same lantern you have HalloScream. That must be an easy spot for them to break. I think Nowhining is correct, it just depends on the store management.
 

· Premium Member
Joined
·
4,642 Posts
Policy is that you must have your receipt. There are some managers that will make exceptions, but always keep your receipt so that you can return stuff. If you have a receipt they have a great policy up through 10/17. After that time all sales become final for the season.
 

· Registered
Joined
·
1,713 Posts
I'd try to go back to the salesperson I dealt with, hoping he/she remembered the transaction. I know our local Spirit store has had some issues with theft, and people "returning" items for a refund.
Good luck.
 

· Premium Member
Joined
·
4,642 Posts
I would suggest dealing with the store manager directly. If you bought online and have a problem then send me a PM first and I will point you in the right direction.
I'd try to go back to the salesperson I dealt with, hoping he/she remembered the transaction. I know our local Spirit store has had some issues with theft, and people "returning" items for a refund.
Good luck.
 
1 - 8 of 8 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top