One of the "Worries" of running a haunt-business is hoping people return to see your "show" again.
Halloween and scaring people also get into possibly many people slipping into a "Revenge" mode, (In case you never noticed this or didn't realize it?)
Why do haunt customers punch actors? Why do haunt customer vandalize props? Revenge for scaring them , or They are Drunk, (Or after the assault, pretend to be? might be the two major reasons theses problems happen.
I satisfy my own person little EGO-TRIP by building up the anticipation, then scaring them with a 10-cent item, that is so common that they probably threw some of those same items into their own household trash that week before they came to see my place.
For the most part my scares have not made the majority of my patrons into people seeking revenge,but rather seeking a second or third time through here with friends to then watch their friends reactions to the silly things I do .
One very well-known man in this business once gave me a very unlikely item for a haunt,I have since used that item in every tour and even gotten some extreme reactions from other Haunters! Some of which had bragged:"I have never gotten scared in any haunted house!" then they fell to the floor, or jumped straight up into the air as they said ,"AGH!!
Two very proficient haunters were very bothered by just being seated in my front room watching a video (As they sat there with maybe 15 other haunters) I had made and were actually thinking they might be killed! This was all ruined when my Wife walked into the room carrying "Mister Tuxedo", then they thought things just might be more normal here than not.
I also used to use "Mister Tuxedo", the actual live cat to scare many people...being open every night and weekend afternoons gave me So Much time and so many experiences to experiment using my ideas that most will never have, I'm not saying I'm super-smart or anything like that, Contrare! I have had the on-going opportunity to keep on trying things, that's all.