It's common for the eyes to fail on the moving head props from Spirit. Because the heard turns back and forth, the wires experience metal fatigue to the point of breaking. You'll most like have to carefully pull the skin away from the head to access the wires just above the neck. Be very careful not to stretch her skin. I have a similar prop (girl on swing, same head) and have had to make the repair many times. In fact I need to pull the head apart on mine once again for this season.