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Caretaker of Eerie Manor
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Posting to hopefully get some dialogue going about this company. I have made one purchase from them two years ago. It was for a beautiful little creature prop called Pesci. I was more than pleased with the entire process from ordering to receiving the item. The detail and finish were amazing. Here's a pic of the prop


I wanted to order a couple masks from them for next year but have heard some not so good reports from a couple other forum members regarding bad experiences with them and a seemingly faltering quality. I hope the chime in as well as any other members who may have purchased from them. Please include pics if possible and describe what you had issues with. Thanks!
 
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Soccer and Lacrosse Dad
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I remember when you purchased him and posted about him.....Love Him.

Slash had a number of Midnight FX props in his haunt this year. I hope he contributes his thoughts to the thread.

For those not familiar with Midnight FX Studios here's a link to the website. The images of the work on there is amazing. I don't own any myself. I know some of the props were used in a Halloween episode of Disney Channels "Jessie" a few years back.

http://www.midnightstudiosfx.com/
 

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i have purchased from them never had any issues....they come to transworld and are always welcome back....they have some if not the best detailed props on the market..i will be purchasing from them this year also..
 

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JDubbya, after seeing your Pesci, I decided to check out midnightstudiosfx.com. I also found him on ebay, and there was a Vampire Bust, called Destiny, which had already sold. So I contacted him and ordered a couple of "in stock" facades, which I was pleased with. In April 2014, I placed a custom order for my own Pesci and Destiny. I sent him a picture of your Pesci, and told him I'd like mine similar to yours. I did not expect mine to be exactly like yours, but thought that for $200, I'd get the same level of details, including the wonderful rings on his horns. Here are the pics of what I got. No rings. It looks like he literally smeared glaze across the horns, and just let it drip down the sides.
 

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On with my story. The first two pictures are of the Destiny I found on ebay. I sent him those pictures and asked him to use them for a guide for mine. I asked if I could have the same light auburn hair. He said yes, everything's custom, so I could have it like I wanted it. I asked him if he had any arms that would work for her, and if there was any reason I would have problems mounting her to a Spider Hill PVC frame. He told me he would make me a set of arms for $160, and would attach them for me since it was much easier that way. He said the arms cost that because there's a lot of smoothing to do to get them looking right. He also said he'd leave a pole in the base of the bust so I could attach her to the frame. I very much appreciated him doing both things for me.
Final cost for Destiny, $460, plus shipping, of course.

When I got my Destiny, this is what she looked like. I can live with the hair being a different color, but her paint job and rough finish really upset me.

Here is how things transpired. The details are from emails I sent to interested parties on the day it happened. (I would like to mention that while I was waiting for my props to arrive, I also bought a Crypt Keeper and Tom Cruise as Lestat prop head from Kyle on ebay. Both were of far superior quality and finish to my Destiny.)

10/27 "Kyle is a really nice guy. Just got himself in a tight, I think. He said that when Brianna left him several months ago, that left him trying to figure out the supply side of the business, and he ended up spending a lot of time running for the things he needed for different projects. He ended up getting someone to help him with some of the painting, and my Destiny was one of the things he didn't paint himself. He said that going forward, he was going to do all the painting on the orders, and that he would work on any of my orders himself exclusively. As for the mold problems, he said he's cast 75-100 sets of arms with that mold, and needs to make a new set.
He said he took last week off, and I guess is going to relax this week to, because he was pretty adamant that he didn't want me to send the props to him until after Halloween, even though I told him to take his time, and I was in no hurry for him to get them right back out to me. I'm willing to wait for awesome, and I told him so."

1/21/15 "I didn't call Kyle again until today. He said he's made new casts of the arms, and that he would make me another Destiny and Pesci, and let me know when they are ready. He asked me again for details of what I wanted, and I emailed him the pics of Jdubbya's Pesci, and the Destiny he'd sold on ebay. I asked him if he was ready for me to send the pieces I had back to him, and he said to wait until he'd finished making the new pieces, and then I could send them.

He apologized again for the problems, and said that for this season, he had a couple of girls he's going to train to paint for him, but that he plans to eyeball everything before it goes out. He said that he's getting 100s of orders, and just can't keep up by himself. He didn't give me a completion date, but said he'd keep in touch with me."

6/9/15 " I heard from Kyle today, and don't know what to think. I called him on 5/20, left a message on his sales number. No response. So yesterday, I called both numbers, and left the same message: Who I was, calling to check on the progress of Destiny and Pesci. Told him I'd called on 5/20, and hadn't heard back, so please call me. I made sure to keep the tone pleasant.
This morning, he called. He wasn't unpleasant, but I could tell he was stressed. He wasn't as friendly and apologetic as he'd been before, and seemed to not remember much about our previous discussions, or my order. He wanted to know where Destiny and Pesci were...why he hadn't gotten them. I was shocked. I told him that the last time we talked, I asked to return them, and he said to keep them until he'd finished making me a new Destiny and Pesci.

He first told me he could make me a new Destiny, but he had not made a new mold for the arms, so they probably wouldn't be much better. I said, "Oh, I thought you said you'd just finished them the last time we talked". He said, no, he never got them done.
He asked, okay arms on Destiny, and repaint her, anything else? I said yes, she needs a pole in her torso, like before. And he raised his voice at me, "TORSO?!?!?!" I said, "No, sorry, not torso. At the bottom, below her breasts. She's a bust. Sorry, I just used the wrong term."
He ended up telling me that if I'd return the pieces, he'd re-paint Pesci's horns, and he'd clean up the arms and re-paint my Destiny (NOT make a new one) and ship them back to me at his expense. I guess I should've hounded him more, but he said he would work on it, and I took him at his word. I told him no rush so he wouldn't just throw something together, but from his demeanor today, I'm not sure that approach worked out.

I have to admit that when I talked to him last, and he told me to not send the pieces back until the new ones were done, I found that odd. Especially since all I asked for regarding Pesci was for his horns to be repainted. I wonder now if he wasn't hoping I'd just go away. And I really don't think I should have to put good money after bad, hoping he'll make it right. I don't know if I should send them back, or just write it off as a really disappointing experience. I hope, once he sees the pieces, he'll do right by me, and make them look awesome. But I just don't know..."

Long story longer, it would have cost me $78 minimum to ship them back. The impression he'd given me from our first talk was that he would send a call label for them. Nevertheless, I was going to pay the money and send them back because to this day, I get upset every time I see Destiny. I would have never bought that prop had I seen what I was actually going to get. The quality just isn't there. Kyle does some incredible work, but this isn't it. Anyhoo, every time I started to take them to the Post Office, something went wrong, and I didn't get there. After that happened, the third time, I took that as a sign that I should just let it go. So I did. I didn't call him again, and he hasn't called me.

However you feel about the details, the pics stand for themselves. Be aware that what you order might not be what you get. I'm talking quality and appearance.
 

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Caretaker of Eerie Manor
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Discussion Starter #9
i have purchased from them never had any issues....they come to transworld and are always welcome back....they have some if not the best detailed props on the market..i will be purchasing from them this year also..
I'd ask what and when you bought from him last. No doubt he has some amazing stuff. Looking at VV's situation and the stuff she got, there is a clear difference from the stock photos and the actual merchandise you get. I was very pleased but it seems the quality is not consistant and this is the concern, especially when spending that kind of money.

JDubbya, after seeing your Pesci, I decided to check out midnightstudiosfx.com. I also found him on ebay, and there was a Vampire Bust, called Destiny, which had already sold. So I contacted him and ordered a couple of "in stock" facades, which I was pleased with. In April 2014, I placed a custom order for my own Pesci and Destiny. I sent him a picture of your Pesci, and told him I'd like mine similar to yours. I did not expect mine to be exactly like yours, but thought that for $200, I'd get the same level of details, including the wonderful rings on his horns. Here are the pics of what I got. No rings. It looks like he literally smeared glaze across the horns, and just let it drip down the sides.
Wow! I see what you mean about the horns. Looks like a quick and careless finish job.
 

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Caretaker of Eerie Manor
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Discussion Starter #10
Here are some pictures of Destiny's hands and arms:
Very poor workmanship for that kind of money. You'd expect that from a 100 dollar prop at spirit but not from MFX. I can see why you were dissatisfied.
 

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Caretaker of Eerie Manor
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On with my story. The first two pictures are of the Destiny I found on ebay. I sent him those pictures and asked him to use them for a guide for mine. I asked if I could have the same light auburn hair. He said yes, everything's custom, so I could have it like I wanted it. I asked him if he had any arms that would work for her, and if there was any reason I would have problems mounting her to a Spider Hill PVC frame. He told me he would make me a set of arms for $160, and would attach them for me since it was much easier that way. He said the arms cost that because there's a lot of smoothing to do to get them looking right. He also said he'd leave a pole in the base of the bust so I could attach her to the frame. I very much appreciated him doing both things for me.
Final cost for Destiny, $460, plus shipping, of course.

When I got my Destiny, this is what she looked like. I can live with the hair being a different color, but her paint job and rough finish really upset me.

Here is how things transpired. The details are from emails I sent to interested parties on the day it happened. (I would like to mention that while I was waiting for my props to arrive, I also bought a Crypt Keeper and Tom Cruise as Lestat prop head from Kyle on ebay. Both were of far superior quality and finish to my Destiny.)

10/27 "Kyle is a really nice guy. Just got himself in a tight, I think. He said that when Brianna left him several months ago, that left him trying to figure out the supply side of the business, and he ended up spending a lot of time running for the things he needed for different projects. He ended up getting someone to help him with some of the painting, and my Destiny was one of the things he didn't paint himself. He said that going forward, he was going to do all the painting on the orders, and that he would work on any of my orders himself exclusively. As for the mold problems, he said he's cast 75-100 sets of arms with that mold, and needs to make a new set.
He said he took last week off, and I guess is going to relax this week to, because he was pretty adamant that he didn't want me to send the props to him until after Halloween, even though I told him to take his time, and I was in no hurry for him to get them right back out to me. I'm willing to wait for awesome, and I told him so."

1/21/15 "I didn't call Kyle again until today. He said he's made new casts of the arms, and that he would make me another Destiny and Pesci, and let me know when they are ready. He asked me again for details of what I wanted, and I emailed him the pics of Jdubbya's Pesci, and the Destiny he'd sold on ebay. I asked him if he was ready for me to send the pieces I had back to him, and he said to wait until he'd finished making the new pieces, and then I could send them.

He apologized again for the problems, and said that for this season, he had a couple of girls he's going to train to paint for him, but that he plans to eyeball everything before it goes out. He said that he's getting 100s of orders, and just can't keep up by himself. He didn't give me a completion date, but said he'd keep in touch with me."

6/9/15 " I heard from Kyle today, and don't know what to think. I called him on 5/20, left a message on his sales number. No response. So yesterday, I called both numbers, and left the same message: Who I was, calling to check on the progress of Destiny and Pesci. Told him I'd called on 5/20, and hadn't heard back, so please call me. I made sure to keep the tone pleasant.
This morning, he called. He wasn't unpleasant, but I could tell he was stressed. He wasn't as friendly and apologetic as he'd been before, and seemed to not remember much about our previous discussions, or my order. He wanted to know where Destiny and Pesci were...why he hadn't gotten them. I was shocked. I told him that the last time we talked, I asked to return them, and he said to keep them until he'd finished making me a new Destiny and Pesci.

He first told me he could make me a new Destiny, but he had not made a new mold for the arms, so they probably wouldn't be much better. I said, "Oh, I thought you said you'd just finished them the last time we talked". He said, no, he never got them done.
He asked, okay arms on Destiny, and repaint her, anything else? I said yes, she needs a pole in her torso, like before. And he raised his voice at me, "TORSO?!?!?!" I said, "No, sorry, not torso. At the bottom, below her breasts. She's a bust. Sorry, I just used the wrong term."
He ended up telling me that if I'd return the pieces, he'd re-paint Pesci's horns, and he'd clean up the arms and re-paint my Destiny (NOT make a new one) and ship them back to me at his expense. I guess I should've hounded him more, but he said he would work on it, and I took him at his word. I told him no rush so he wouldn't just throw something together, but from his demeanor today, I'm not sure that approach worked out.

I have to admit that when I talked to him last, and he told me to not send the pieces back until the new ones were done, I found that odd. Especially since all I asked for regarding Pesci was for his horns to be repainted. I wonder now if he wasn't hoping I'd just go away. And I really don't think I should have to put good money after bad, hoping he'll make it right. I don't know if I should send them back, or just write it off as a really disappointing experience. I hope, once he sees the pieces, he'll do right by me, and make them look awesome. But I just don't know..."

Long story longer, it would have cost me $78 minimum to ship them back. The impression he'd given me from our first talk was that he would send a call label for them. Nevertheless, I was going to pay the money and send them back because to this day, I get upset every time I see Destiny. I would have never bought that prop had I seen what I was actually going to get. The quality just isn't there. Kyle does some incredible work, but this isn't it. Anyhoo, every time I started to take them to the Post Office, something went wrong, and I didn't get there. After that happened, the third time, I took that as a sign that I should just let it go. So I did. I didn't call him again, and he hasn't called me.

However you feel about the details, the pics stand for themselves. Be aware that what you order might not be what you get. I'm talking quality and appearance.
This is my concern, It sounds like he went through some personal problems and we all do and it affects us and what we do. If the matter were resolved to the customer's satisfaction, it would be a different story but sounds like Kyle just got frustrated and blew it off and then got defensive. NOT a good business practice. I love a few things on his site and really want to get them but am gun shy now. I emailed them twice this past week and received prompt, courteous replies answering all of my questions. I did ask if for some reason I wasn't satisfied could I return the masks and was told no as they were made to order. conversely, Jeff Death of Death Studios (who puts out very high quality masks) allows returns if your not completely satisfied.
If I knew MFX would have what I wanted at one of the trade shows, I'd pay someone to get them for me, providing they could see the item up close, and make sure it was top notch, sending mne a couple pics of the actual item. I appreciate the good input into this thread thus far. I know member slash has several of their props and Terra has purchased from them as well.
 

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Caretaker of Eerie Manor
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I still think Kyle is a good guy and crazy talented. But I don't like the way things turned out with my order. I know everyone wants to make as much $$ as possible, but he got the Rock Star reputation that he has by making incredibly detailed, lifelike props. Cutting corners by skimping details, and even having others work on finishing and painting his props just won't work with the reputation he's built for himself. Even if he finds people who can paint, it's unlikely that they could do the quality of work he does personally. That kind of talent is a gift, and can't be taught or learned.

If you could get masks personally made by him (and I'm sure he takes all his best, personally made stuff to the shows) I'm think you'd be delighted with what you get. I thnk that would be your best bet.

This is my concern, It sounds like he went through some personal problems and we all do and it affects us and what we do. If the matter were resolved to the customer's satisfaction, it would be a different story but sounds like Kyle just got frustrated and blew it off and then got defensive. NOT a good business practice. I love a few things on his site and really want to get them but am gun shy now. I emailed them twice this past week and received prompt, courteous replies answering all of my questions. I did ask if for some reason I wasn't satisfied could I return the masks and was told no as they were made to order. conversely, Jeff Death of Death Studios (who puts out very high quality masks) allows returns if your not completely satisfied.
If I knew MFX would have what I wanted at one of the trade shows, I'd pay someone to get them for me, providing they could see the item up close, and make sure it was top notch, sending mne a couple pics of the actual item. I appreciate the good input into this thread thus far. I know member slash has several of their props and Terra has purchased from them as well.
 

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Ahem....Its Latin for "No contest"......Dang it all.

Yes, I have over a dozen MS props. Velvet Vampire consulted me while the No customer service was occurring and I gave her some advice. Her story is very accurate and true. I was crushed with the direction that the company had taken and the poor handling of her complaint. This was not the company of "Old" but unfortunately, a victim of its success. I have purchase they're stuff from years ago and recently as well. The quality has dropped significantly with each expansion of their line.

Poor paint jobs....bad molds and crappy trim work is more noticeable. I stopped buying off the website and would only bid on stuff from E-Bay I could see. My disappointment arises from my previous experience with their older and in my opinion better work. Nevertheless, MS still produces products that are superior to most stuff out on the market and a product that has very unique niche.

Having said that, I would expect the poor trim job on that Destiny if it was massed produced from Spirit Halloween but its not. Its a very expensive and unique prop that should command high quality as well as top dollar. As you can see, it fell considerably short.

As always my fellow haunters..."its buyer beware".......Its good stuff, just be careful.
 

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Caretaker of Eerie Manor
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VV, I looked at your Destiny again and even the position of the eyes isn't as nice as their stock photo. Little things like that make a difference. I'm tempted to email them and be upfront about my concerns, possibly referencing some of the things mentioned here. I'm not wealthy and weigh these purchases carefully but I like nice stuff and wil spend good money if I know the quality is there. If I could be assured the masks would look as they appear in the stock photos, i'd be more apt to pull the trigger. I rarely go to ebay so what do I type in the search for to find him there?
 

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The way he put pole in her, she'd stand in a sort of lunging position. So I think that's why he positioned the eyes looking up like that. The eyelashes were full of glue, but once I cleaned them up, I'm okay with her eyes....just not most of the rest of her. *sigh*

I'm like you. Not wealthy, but I don't mind paying for quality. Destiny was to be the centerpiece of my collection. I was soooo excited to get her... Oh, well.

When you go on ebay, search "Seller" and put in midnightstudios. You might also start an item search using several variations of his company name. Individuals put pieces from their collection on ebay once in a while, and that would be a good opportunity for you to score a nicer piece from his earlier days.

VV, I looked at your Destiny again and even the position of the eyes isn't as nice as their stock photo. Little things like that make a difference. I'm tempted to email them and be upfront about my concerns, possibly referencing some of the things mentioned here. I'm not wealthy and weigh these purchases carefully but I like nice stuff and wil spend good money if I know the quality is there. If I could be assured the masks would look as they appear in the stock photos, i'd be more apt to pull the trigger. I rarely go to ebay so what do I type in the search for to find him there?
 

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velvet vampire

Very poor workmanship for that kind of money. You'd expect that from a 100 dollar prop at spirit but not from MFX. I can see why you were dissatisfied.
velvet vampire,, i talked to kyle today about your post and other with concerns...im not sure if you are interested but kyle would like you to call him...he is offering to repair and make good on you item...if you call him im sure you can get this worked out....
 

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Tommy, thank you for speaking to him, and for passing this message along to me. Yes, I would be beyond happy if he would make it right. Do you know if he works on Sunday, or do you think I should wait until tomorrow to call? Thanks again for your help.

velvet vampire,, i talked to kyle today about your post and other with concerns...im not sure if you are interested but kyle would like you to call him...he is offering to repair and make good on you item...if you call him im sure you can get this worked out....
 
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