So I decided to spring for the HotWire foam factory kit. I wanted to redo parts of my Spooky Town and thought it might come in handy for a lot of other Halloween uses. Big mistake I'm afraid. I bought the pro kit with the multi-heat power station. Went to use it for the first time this week to engrave a tombstone. In taking it out of the box I noticed my plug is different than the picture online and the picture on the outside of the case my kit came in. I don't have the on/off switch on the cord. Gave them a call and had to leave a message. They returned my call and told me that their photos were of their older model. I proceeded to take it outside and tried to use the engraver to do my lettering. Even on it's highest setting it hardly put a dent in the foam. I tried to call them Thursday leaving another message but they have yet to return my call. Has anyone else bought this and had the same problem or is mine defective? Annoyed that I forked out a fair chunk of money and had better luck with my less than $20.00 wood burner. I also think taking over 3 days to return a phone call if they intend to at all is not very professional so I'm hoping someone on here might be able to help me out.