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I too am going through this same issue with Halloween-Depot.com. I have placed 2 separate orders, had inquired on additional description info for one of the items at time of order with a followup subsequent email reinquiring again 2 days later, and have not heard anything back either via email or by phone. Unfortunately, no one else seems to be selling either of these items. I ordered them Thursday, and it is now Tuesday. The other vendors have already provided me shipping carrier tracking #s for ALL of my other ordered items. I will post up any update. Their hours to call are very limited (MST 11am-2pm)
 

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Update: It's now been over 2 weeks since I initially placed my order. I have emailed 4 separate times and left 3 voice messages and still no response. I called again today at both phone numbers to only have it ring multiple times then go to voice mail. The only good thing is that my credit card has not been charged. I would sure like to cancel my order with them, but I have absolutely no idea if they will actually honor my request as opposed to simply charging my card sometime in the future for the amount of 2 orders several months from now when whatever out of stock products become available.

Anybody have any recommendations on what I should do? BBB grades Halloween-Depot.com with an 'F' score, but only 2 complaints (1 supposedly resolved.) At this point, with no way of telling what is actually 'in stock' vs. 'out of stock' on their site, I would avoid doing business with them.

Just how many emails and phone calls does it take to actually get a response back from Halloween-Depot.com???
 
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