Do her eye's blink but no sound ? Or is she just mute but looks like she should be talking ? I think the eye's maybe tied to the speaker so I suppose if there is no sound there may not be and lights either. Umm did you put batteries in her head is the switch on ? I just took my apart last night to redo all the movement, the cheap'o motion sensor (photo transistor) is pretty sketchy I replaced mine with a switch that is activated when she turns her head it's way more reliable. Course is I paid anywhere close to full price I would return it for another one, rather than try to fix it.