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Graveyard Skulls-I can't get my shipment from them!

8230 Views 22 Replies 13 Participants Last post by  HalloweenBob
RESOLVED!!!!!!!!!!!!!!!!!!! I received my shipment. Please read the last post for the solution.

August 21, placed an order for a single un-assembled Lindsey skull from the Graveyard Skulls website. (original design, not the new style)

Order was paid with PayPal on that date.

The website did say that it would take 2-3 weeks to ship the order and that was reasonable.

On the September 16, I sent an email as I had not received the skull or even a tracking number and received an almost immediate response from Joel via email that 'your order was shipped, let me find the tracking number'.

Everything was fine up until this point. I understand we all get busy this time of year and that late August may have been a little late in the season to order, but this was for an UN-Assembled kit, just in the box.

Unfortunately, the emails from GYS continued to promise that it had been shipped and 'I will get you a shipping number in a couple of hours'.

on Septemrber 30 the email thread was below...

"Trent,
You should have it by Wednesday the latest. I will pull the receipt and get the tracking number pulled that way. Because of the time; I went ahead and assembled it for you and did the alignment. After Halloween, I will mail you out another unassembled so you can assemble that one – no charge.

Joel Briggs

From: Trent
Sent: Monday, September 28, 2009 6:28 AM
To: Support Graveyardskulls
Subject: RE: Email From Graveyard Skulls Email Form

Joel,

Do you have a tracking number, or an approximate date I can expect to receive it?

Trent


From: Support Graveyardskulls [mailto:[email protected]]
Sent: Monday, September 28, 2009 9:23 AM
To: Trent
Subject: RE: Email From Graveyard Skulls Email Form

I shipped it out Saturday. Sorry for not responding back.

Joel Briggs"
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Resolved.... Joel did send the order plus some additional parts at no cost. In the end, my experiance was a good one. Thank you.
I am having a poor experience with graveyard skulls. I sent an E-mail to them asking if they still offered an item that I was interested in... I received a prompt response stating that if I were send payment, that the item would be shipped. I was grateful that they would sell to me, and sent payment. I waited 3 weeks and never heard from them, nor did I receive my product.

To make a longs story short, I sent over 7 E-mails, each time I was told that there was some type of mistake and that my item would be shipped. I was also asked if there was anything else that I needed, it would be included at no cost. I was also told that my product would be shipped and for my inconvenience, my money would be refunded.

Still over one month later, I did not receive my item and I also have not gotten the credit that was promised, or the other items that were going to be offered at no cost.

I strongly would suggest that you not purchase from this company, they are not delivering their products.

I never write poor reviews but this time I have clearly been taken and want to warn others.
 
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