[HalloweenBob]

Trent,

I understand your frustration.

You will get your order as well as the unassembled skull as stated.

Joel was having trouble finding your transaction in PayPal. It was under a different name and a different transaction number than the one you provided, but it did have your email in it

Joel was looking for a transaction under your name.


I looked it up and found the transaction - actually this one: Web Accept Payment Received (Unique Transaction ID #64U55744K8890335G)

Although it was in a different name, it is your payment. Your order will not be delayed any longer.

Sorry for our error and apparent inability to correct the problem in a timely fashion.


Bob

 

[HalloweenBob]

I am sorry for the problems you had and apparently continue to have. Please don't put me in the same category as Joel. I am also still waiting for resolution from Joel. My part in the business was only design, technical support and providing routines. I never had any control over production, assembly, sales or shipping of products and no way to check up on it as I was kept in the dark on those matters as much as all the customers. I am quite sure that I, personally, never made any promises to you or anyone else regarding the shipping of your products or fulfilling your orders, as I never knew myself what was happening. I was there because my designs were being used, and to provide technical support to those who needed it, which I did a lot of. For free.

I understand that you are rightfully upset. I don't know the circumstances of your particular situation, but unfortunately, you are not alone. If there is anything that I can do to help you, please let me know, however, I have no control over anything Joel does or ever did. I can not make him keep his word if he has told you things that he did not follow through on. I just wanted to clarify my role in the defunct company, and to extend my sympathy to anyone who has had or still has unresolved issues. I am right there with you.

I feel very badly that I was involved in a company that treated customers this way. I did not know that going in, and throughout the entire time, I had no control over any of those parts of the business.

I hope to clear that up and not be dragged down into the dirt, as I do want to be someone that has good things to offer to this community, and it is unfortunate that I got connected to something that gives me a black eye.

Bob