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So I bought my son a Hannibal Lecter and when we got home,and his mask didn't drop down on the phrases it is supposed to. I opened up the head and found nothing wrong with the gears, motor, or spring that control the mask movement. I know this is a common issue but I really need help on how to fix this. Thanks
 

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This is super late haha but it’s most likely the 8 tooth motor shaft gear that controls the mask movement. At first glance, the gear would appear to be perfectly fine, however, there’s usually a hairline split that causes the entire mechanism to stop functioning properly. You can order the 8 tooth gears online on Amazon, EBay etc. they’re cheaper from China, but if you’re in a rush, you can spend a little extra to have them shipped from the US.
 
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