Has anyone else purchased this and had problems? Right out of the box mine is broke. In the videos the head looks like it lifts up when it's activated but mine doesn't move. The head is pointed straight towards the ground and you can barely see the eyes lit up let alone the mouth moving when it's activated. It is literally staring at the ground the whole time. I've tried different things to get the head to work but nothing has worked. Any ideas? Anybody have this issue?
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