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2,631 Posts
Hi all,
Some of you have been following the thread on the falsely advertised specifications for the Chauvet F-1250 fogger. This problem was discovered back in Oct. 2008 by OpenTrackRacer, and confirmed by a number of members here. Chauvet was informed and made no offer to fix the problem. After much pressure was applied, Chauvet agreed to upgrade the heaters. After failing at the attempt, Chauvet made an offer to refund the purchase price of the fogger to those who requested it, and the owner would be allowed to keep the fogger. This offer has now been rescinded by Rasheen Williams at Chauvet. The owner may still obtain a refund, but must return the fogger at their their own expense. So much for Chauvet's vaunted customer service.
There has been no indication that Chauvet intends to start selling fog machines that actually meet their published specs. Since the wattage spec (for all of their foggers) has been purged from the Chauvet website, the remaining spec of 10,000 CFM output (for the F-1250) is the only metric that can be used to compare their foggers to other manufacturers. This spec has been tested by CraiginPA (on his F-1250), and he found it to be very unlikely for the fogger to be able to meet the output spec. Again, when presented with the test results Chauvet did not indicate that they would change the product to meet the published spec. The false 10K CFM spec remains on the web site. When we inquired as to the test methods that were used to determine the output, Chauvet ignored our requests. They did tell me that they use Kill-A-Watt meters to test the current draw of each fogger they ship, so I have to believe that they knew they were shipping out-of spec product and they just didn't give a damn.
Bottom line: Chauvet is advertising output specs for the F-1250 fogger that it cannot possibly meet. While they took care of a few of their customers, they have pretty much given the finger to the remaining customers who purchased those machines based on the false specifications and asked for restitution. I plan to never buy from this company in the future and advise all to do the same.
Some of you have been following the thread on the falsely advertised specifications for the Chauvet F-1250 fogger. This problem was discovered back in Oct. 2008 by OpenTrackRacer, and confirmed by a number of members here. Chauvet was informed and made no offer to fix the problem. After much pressure was applied, Chauvet agreed to upgrade the heaters. After failing at the attempt, Chauvet made an offer to refund the purchase price of the fogger to those who requested it, and the owner would be allowed to keep the fogger. This offer has now been rescinded by Rasheen Williams at Chauvet. The owner may still obtain a refund, but must return the fogger at their their own expense. So much for Chauvet's vaunted customer service.
There has been no indication that Chauvet intends to start selling fog machines that actually meet their published specs. Since the wattage spec (for all of their foggers) has been purged from the Chauvet website, the remaining spec of 10,000 CFM output (for the F-1250) is the only metric that can be used to compare their foggers to other manufacturers. This spec has been tested by CraiginPA (on his F-1250), and he found it to be very unlikely for the fogger to be able to meet the output spec. Again, when presented with the test results Chauvet did not indicate that they would change the product to meet the published spec. The false 10K CFM spec remains on the web site. When we inquired as to the test methods that were used to determine the output, Chauvet ignored our requests. They did tell me that they use Kill-A-Watt meters to test the current draw of each fogger they ship, so I have to believe that they knew they were shipping out-of spec product and they just didn't give a damn.
Bottom line: Chauvet is advertising output specs for the F-1250 fogger that it cannot possibly meet. While they took care of a few of their customers, they have pretty much given the finger to the remaining customers who purchased those machines based on the false specifications and asked for restitution. I plan to never buy from this company in the future and advise all to do the same.