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17 Posts
I have had a terrible experience with Jay from Juneau Studios and understand that I am not alone. Last spring I made a large order from them which included a pneumatic door, talking skulls, 2 different pneumatic zombies, and a pneumatic head in a bucket (which I didn't receive). It took almost 5 months of excuses to get my products - minus one of the items I orderd. Additionaly, he sent me one product that was incorrect, sent a carpenter to my home to fix it, then didn't pay him so I had to take care of it. The pneumatic door was advertised as a flat door, it came as a refrigerator sized box. When I contacted Jay, he told me he decided to ship me a "chamber" and that it was actually better than what I had ordered. So I had to either alter my haunt or alter the propl. I also had to re-enforce the zombies as they were falling apart upon arrival. To this day, I still do not have my full order.
On top of this, I spoke to him in late November and he ordered two dozen tombstones that my business partner and I make. He stated that he wanted to do an exchange for products that he made. He wanted to exhange products at Transworld. We spoke several times until early January then all communications stopped. After many failed attempts to contact him I created a false identity and attempted to place an order with him - to which he replied within an hour. He requested a contact number. Once I gave him a contact number with the same area code and similar to mine, communications once again ceased.
At this time, I have two dozen tombstones made. I am out time and money for materials. I also do not have my completed order. I am also out the money he did not pay a carpenter to fix his error. Please understand I have no problems with someone who wants to change their mind, we all do. He could have told me he didn't want the tombstones and I would have appreciated the communication. I do however have a problem with paying a man for a product and not receiving it, as well as receiving products that are not what they were advertised to be, so much so that I am contacting the BBB and forwarding them all of my communications with him which include the missing products after being paid.
I want to make sure that everyone is aware of this, beware if you encounter him or his business practices.
On top of this, I spoke to him in late November and he ordered two dozen tombstones that my business partner and I make. He stated that he wanted to do an exchange for products that he made. He wanted to exhange products at Transworld. We spoke several times until early January then all communications stopped. After many failed attempts to contact him I created a false identity and attempted to place an order with him - to which he replied within an hour. He requested a contact number. Once I gave him a contact number with the same area code and similar to mine, communications once again ceased.
At this time, I have two dozen tombstones made. I am out time and money for materials. I also do not have my completed order. I am also out the money he did not pay a carpenter to fix his error. Please understand I have no problems with someone who wants to change their mind, we all do. He could have told me he didn't want the tombstones and I would have appreciated the communication. I do however have a problem with paying a man for a product and not receiving it, as well as receiving products that are not what they were advertised to be, so much so that I am contacting the BBB and forwarding them all of my communications with him which include the missing products after being paid.
I want to make sure that everyone is aware of this, beware if you encounter him or his business practices.
