Yeah, I didn't know any of that either until yesterday. This year, especially, I could tell that things were different with Yankee. The vibe in the store for the Halloween event was different. The lack of Witches Brew on-line was telling, to me anyway. My candle order was poorly packed, and that is why 2 of the 4 candles were shattered in shipping. Waiting for such a long time for on-line orders to be processed, and then shipped was horrible. Also, calling customer service was a nightmare. I stayed on hold longer than I should have, and I have heard that some people were on hold for close to an hour.ScareyCarrie - just watched the video, wow, that is really sad what is happening to YC, i didn't know any of that. I haven't ordered anything on line lately, so I haven't had the experiences you guys have. I feel they have been going downhill for a while, especially in the quality department so I am not surprised. What a shame if the stores close!!!
Just very sad what is happening with them.