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1,388 Posts
Ok...I tried being nice. But it has gotten me nowhere. On the 5th, I ordered two costumes from bucostumes.com. They were guaranteed delivery two days ago. Beginning of the week I called because I had not received a shipping notice. It hadn't even left the warehouse! The rep promised a partial shipping refund. Which did happen. And couriered service. Which did not happen. Told me to call back if nothing changed. Nothing changed, called back. Asked for a manager. Got hung up on. Called back. (please keep in mind each call is at least half an hour wait time, often longer to fet a rep). Explained the situation and said I wanted to speak with a manager. Rep refused, saying she wanted to try to help first. I told her I had had one rep who "helped" previously, and another that had hung up on me so I wanted to speak to a manager instead. Guess what? Another hang up. Finally (after another 30 minute wait) got a rep willing to help. He gave us his representative number so if more issues arose, we coupd call and ask for him. They said (yet again, and in a conference call with a manager) that the rest of my shipping charges would be refunded and that it would be sent courier yesterday and that they would email shipping info. Today....still no tracking number, no email notification of another refund. We call back. Another long wait. Get a rep. Husband gives previous reps number and gives scenario about how we are to ask for him. Rep now on the phone refuses to let him speak to another rep or a manager. Puts him on hold for 25 minutes. Comes back to say what we already know....STILL hasn't been shipped, no refund made. We can't talk to a manager, and they are making the same empty "promises" of the product being couriered out today.
At this point...I'm done being nice. They clearly do NOT care abput their customers. Which is sad. In the past we have used buy costumes numerous times and it was always excellent quality, service, etc. Not sure what happened. BUT I tried being nice with them. Time and time again. Now...I'm posting here to give you all a heads up too, just in case they send any of you on this wild goose chase. So terribly disappointed, and at this point, I just want the darn costumes we ordered. My boys fell in love with the costumes, and we have looked locally to no avail.
So...now I'm done being nice. Now they get the witch.
At this point...I'm done being nice. They clearly do NOT care abput their customers. Which is sad. In the past we have used buy costumes numerous times and it was always excellent quality, service, etc. Not sure what happened. BUT I tried being nice with them. Time and time again. Now...I'm posting here to give you all a heads up too, just in case they send any of you on this wild goose chase. So terribly disappointed, and at this point, I just want the darn costumes we ordered. My boys fell in love with the costumes, and we have looked locally to no avail.
So...now I'm done being nice. Now they get the witch.