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Discussion Starter #1
Anyone else having trouble with these guys?? I ordered $150.00 worth of stuff ( order # 11458 ) two weeks ago, sent them an email and didn't get a response or a tracking number, yes I checked my spam box. I'm getting a little concerned at this point.:eek:
 

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This doesn't answer your question directly as I have only purchased the digital download videos from AtmosFX without a problem. I did have a problem with the new web site when I attempted to place an order last weekend. I sent an email on Sat knowing it would not be looked at until Monday at the earliest, and I got a response on Tues. The issue was resolved and I could complete my order.

I have had a few email exchanges with the AtmosFX customer support dept via email and always had a response. It might take a couple of days, but their web site states the support staff is only available M-F 9am - 5pm Pacific. It's frustrating they don't offer a phone # on their web site to call customer service. Hope you get a reply soon.

From the AtmosFX web site:
"We ask that all service requests be sent to our support team at [email protected]. AtmosFX customer service is available Monday through Friday, from 9am to 5pm, Pacific Time. Any messages sent outside those hours will be answered the next business day."
 

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Discussion Starter #3
Hey AtmosFX, I did send an email with my order number and haven't heard a word, I placed the order on Aug 5th, today is the 20th. This will be my last order.

Corby: thanks for the reply.
 
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