Thread: Pale Night order problem - resolved!

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I can't agree more. If there is a problem, communicate it and find out how to resolve the issue.
I commend you, Kip, for admitting the problem and not 'dancing' around the issue. If I need anything, I will look into ordering from PaleNight.

ok see that helps and makes me feel better i am glad we resolved the issue and i am also glad he admitted the mistake

A crazy mess turned good. Props to Pale Night. =]

Awesome that this problem has been resolved with a good outcome.

Mistakes happen - and it reflects very well on a company that can step up and show they care about their customers when they do happen.

Good stuff, Kip! Problem solved.

Glad to hear your problem was resolved. I had order a gallon of perma blood from Kip and got it promptly. Mistakes do happen - The best thing to do is contact the business in question. From my previous dealings with Kip I can tell he's an honest man so I was glad to see he was more than willing to correct the problem. I've heard a LOT of horror stories on other forums about shady vendors... I'm glad to say that Pale Night Productions is NOT one of those vendors!
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well i was starting to worry and i did email but it still slipped through the cracks but things happen

i just ordered some more i hope there is not an issue this time