Thread: GraveyardSkulls - can anyone help?

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Maybe some people have some other thoughts on this. Last June/July (I think?) I ordered an eye kit for my Lindberg skull from GYS's store. I didn't do anything with it until a few months later and noticed that a wire was broken - thus making one of the eyes not light up. Here is the email thread. I've purchased a few other items from GYS and for the most part, I've been happy. I'm really frustrated now - the eye kit, from what I remember, wasn't entirely inexpensive (as is the case with most Halloween items). If it had only been a few bucks, I wouldn't have bothered with it.


I've been wanting to buy one of their new 3 axis skulls, but I think I might be done with GYS, unfortunately.


---BEGIN email thread----



From: Jared Martin <jared...@gmail.com> Fri, Sep 11, 2009 at 7:15 PM
To: support@graveyardskulls.com

Hi Guys,
I started putting my eye kit in to my lindberg skull today and (thankfully) before I went too far with it, I decided to test out the LEDs as I noticed that the cable coming out of the right brass tube was really loose/flexible (almost like a wire was broke inside). Turns out that that eye doesn't light up at all, but the other one does. Any options for me?

Also, I did notice that the other side, while it does light up, I can see bare wire in the space between the end of the brass tube and the beginning of the shrink tube. I believe it is the black wire - is that normal? I'm afraid of it touching the brass tube and shorting out (or maybe it doesn't matter)??

Thanks,
Jared



From; Support Graveyardskulls <support@graveyardskulls.com> Sat, Sep 12, 2009 at 1:54 PM
To: Jared Martin <jared...@gmail.com>

Jared,

Can you take a picture and send it to me. In the mean time, I will send another out ASAP.

Joel



From: Jared Martin <jared...@gmail.com> Sat, Sep 12, 2009 at 4:58 PM
To: Support Graveyardskulls <support@graveyardskulls.com>

Thanks Joel. In looking at it closer, I can definitely see that the black wire is broken right at the entrance of the tubing. I'll try and get a good picture - so far it isn't easy to see in the picture (bad camera).



From: Jared Martin <jared...@gmail.com> Sat, Sep 26, 2009 at 9:42 AM
To: Support Graveyardskulls <support@graveyardskulls.com>

Hi Joel,
Sorry for the delay. Here is a photo of the issue. Let me know if you need anything else. I haven't seen the replacement kit so I assumed you were waiting on the photo.

Thanks,
Jared
_MG_7222.jpg 75K



From: Bob Robertson < > Sat, Sep 26, 2009 at 10:24 AM
To: Jared Martin <jared...@gmail.com>
Cc: Joel Briggs
That should not be a problem. The black coating that is over the wires is shrink tubing that we put on. The wires were all separate wires and did not come with that casing.

Being able to see the wires like that is normal and is not damage.

Bob



From: Jared Martin <jared...@gmail.com> Sat, Sep 26, 2009 at 10:53 AM
To: Bob Robertson <>
Cc: Joel Briggs <>
Well, the LED definitely doesn't work (any of the colors) on that side. I can see the wire, but if you look close (again, hard to see in the picture), the wire that is bare is the actual end of a wire so there is no connectivity from the end of the brass tube to the eyeball. The RGB wires are all in tact (as far as visibility goes at the end of the brass tube). Hope that makes sense. The other eye is fine.



From: Bob Robertson <> Sat, Sep 26, 2009 at 11:52 AM
To: Jared Martin <jared...@gmail.com>
Cc: Joel Briggs <>
If none of the colors on that side work, It is most likely a short inside the tube.

I believe Joel is sending out a replacement to you already.


Bob



From: Support Graveyardskulls <support@graveyardskulls.com> Mon, Sep 28, 2009 at 8:22 AM
To: Jared Martin <jared...@gmail.com>

Okay, kit going out today priority mail.
Joel




From: Jared Martin <jared...@gmail.com> Mon, Sep 28, 2009 at 8:40 AM
To: Support Graveyardskulls <support@graveyardskulls.com>

Thanks Joel. Please let me know where to send back the defective unit.
I appreciate everything!

Thanks,
Jared


From: Jared Martin <jared...@gmail.com> Tue, Oct 13, 2009 at 10:55 AM
To: Support Graveyardskulls <support@graveyardskulls.com>

Hi Joel,
Hopefully this didn't get lost in the mail. I haven't received anything yet and it has been 2 weeks.

Thanks,
Jared



From: Jared Martin <jared...@gmail.com> Sat, Nov 7, 2009 at 2:05 PM
To: Support Graveyardskulls <support@graveyardskulls.com>, ,

So I'm a little disappointed that nothing has been done about this. I have not received anything in the mail, nor any response from my last email. I had to make due this year without the eye kit. I had planned on purchasing another one and one of the next gen 3 axis skull kits as I enjoy the products you guys put out, but I think I'm going to look elsewhere for next year.

Regards,
Jared



From: Joel Briggs <> Sat, Nov 7, 2009 at 2:15 PM
To: Jared Martin <jared...@gmail.com>, Support Graveyardskulls <support@graveyardskulls.com>,

Jared,

My apologizes and I will look into this. Regarding eye kits for next gen 3 axis skulls, I decided not to ship out any because of some issues and possible failures when used. I thought I notified everyone. Obviously I missed you. Currently, we have a final design were testing and if everything goes okay, I will be shipping it out to those owed.

Again, let me look into it and see what and how I missed this. I will make it right!

Joel Briggs



From: Jared Martin <jared...@gmail.com> Sun, Apr 4, 2010 at 11:26 AM
To: Joel Briggs <>
Cc: Support Graveyardskulls <support@graveyardskulls.com>,

Hi Joel,
Not sure if I was overlooked on the eye kit or not. Will I receive any type of replacement for my eye kit that I ordered last year but couldn't use (thread intact below)?

Thanks,
Jared



From: Joel Briggs <> Mon, Apr 5, 2010 at 8:56 AM
To: Jared Martin <jared...@gmail.com>

Jared,

Your order is on our system. It’s for a Lindberg eye kit. I’ll get this out, this week.

Joel Briggs




From: Jared Martin <jared...@gmail.com> Fri, May 28, 2010 at 5:46 PM
To: Joel Briggs <>
Joel,
Still haven't received anything. I would like my money back please.

Thanks,
Jared

Talk about CRAPPY customer service!
I certainly won't buy anything from them after reading this!

Sorry about the situation you're in and the fact that they've been less than helpful!
Hope you get everything they promised! (And soon!)

Keep us posted.

Originally Posted by Front Yard Fright

Talk about CRAPPY customer service!
I certainly won't buy anything from them after reading this!

Sorry about the situation you're in and the fact that they've been less than helpful!
Hope you get everything they promised! (And soon!)

Keep us posted.

Thanks - no word yet unfortunately.

Jared,

I am sorry for the multiple problems we have had getting your part to you. I understand your frustration. Please understand that we do not monitor this site and did not see this thread until you emailed us yesterday with the link. Direct email is the best way to get in touch with us to resolve a problem. If you email us at support@graveyardskulls.com that email will be forwarded automatically to myself and Joel and others in the company. That way, it can't be missed or accidentally deleted. There will be multiple copies.

I made Joel aware of this and your email from yesterday and I believe he has been in touch with you since.

Once this is resolved, please post again here whatever happens.

Again, our apologies for the trouble.

Bob

Thanks Bob. I realize that you may not monitor this site, but I felt like posting here in hopes that maybe someone who is in contact with you guys regularly might let you know since I hadn't had much luck with email over that past several months.

I appreciate the response. I hope we are a track to resolution now. Will keep you informed.

Understood. I look forward to a positive solution.

Thank you.