Thread: Tekky Toys customer service

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I understand they are small, but they're not the only busy ones during Halloween season--customers can be under pressure, too! It's funny how that gets overlooked. Being busy is understandable. But what's less understandable is failing to take a minute (or less) to change your email auto-responder message so it doesn't promise what can't be delivered (i.e., the 48-hour response time). By the time they responded, it was too late, and it didn't even answer the question. But they did apologize for the delay in responding. The worst part is that their prop was the centerpiece of my setup, and wouldn't you know it, it was the *only* part of my setup that failed. Oh well, lesson(s) learned!

I'm not happy with these guys either.My jumping spider jumped about 5 times,now its dead.New batteries didnt help either.
I got the same email as above,still no reply.good thing I bought two of them.I wont be buying anymore Tekky props again.

Not happy with them at all! Last Halloween had 3 Grave digger props sent to my house and each one was broken! Well 3rd time was the charm and we finally got one that worked. When I sent them 2 emails I got NO RESPONSE! There customer service stinks!