My boyfriend has ordered from them twice. I ordered from them once (for him). In my photo, he's actually wearing one of those masks. He absolutely loves screamteam.com, but be prepared to make up the mask yourself. They are flesh colored when they arrive. You can carefully wash the makeup off and reuse. (Just keep your dog away from eating it. That happened to the first "hellacious").
That was "Jester", this year he'll be wearing "Hellacious".
As far as shipping and communication? I live in NJ, so of course, I had no troubles. And communication? I hate when companies don't reply, so... I don't know what to say to that.