Thread: FrightProps - I'm happy

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I recently ordered some parts for a trash can trauma from FrightProps. I promptly received an order confirmation and a short time later tracking info. When I received my order everything was well packaged, however, one of the items was incorrect. I sent an e-mail to them late on a Friday night and had a response first thing Saturday morning! I didn't expect a response until Monday. I then recieved tracking information on the replacement part which UPS delivered es expected a few days later. I was very pleased with the quick response and the follow-through.

Uniqueness of a product can drive a business only to a certain level of success. However, value and great customer service is really the differentiating factor for most vendors in such a niche industry.

To be honest, I've never had a bad experience with a Halloween/haunt vendor. This is only the second time I've had to contact a vendor after a sale.

Based on my experience, I would recommend FrightProps to others.


Josh

I recently ordered several Pcoboo Controllers and triggers from FirghtProps and I cant comment on the controlles themselves just yet but I can sya that the shipping and communication to this point were fanatastic. I ordered my pile of goodies late Tueday night, recevied a confirmation that night and a tracking number on Wednesday afternoon. My shipment arrived Friday! I have ordered from FrightProps in the past and have always been satisfied!

With you guys on how terrific Fright Props is. Just received a pretty good-sized order and everything looks great. Got a rigging (because I care not to learn welding) and this guy is very well made! I think it could lift a car!

Service is great with them too. Was missing one item and they immediately sent me a tracking number for it.

Hooked up my controllers and they work great. Had a question on the wiring so I email fright props and got a reply on a Saturday! Thats unheard of these day! Top Shelf Fright Props!

I also received a prop controller from them. I had a question about it and how i wired the trigger and they clearly and niely explained the right way an lo and behold... IT WORKED!

very good customer service!

I have been a customer of Fright Props for years. No problems other than having to hit minimum $$ order. Maybe that's changed ?

I recevied my order from Fright Props a couple weeks ago and all I can say is WOW Freaking WOW!!! I was impressed with their great customer service and the time frame of the delivery. The items I purchased (prop controlers, pneumatic parts, and electric crackers) are freaking Sweet! On my top 10 list for sure!

We met FP reps at the Midwest Haunters convention and were extremely impressed. they de-mystify everything and held our hand answering all our questions. Our wish list is enough to re-mortgage the house but I know when we are ready to hop into pneumatics and controllers - Frightprops will be our supplier of choice for sure.

I ordered a Picaboo and break beam. Both arrived quickly and work great. No issues at all.

Totally impressed with them!