Thread: HauntedProps.com--NEED INFO!

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I know some of you have dealt with these guys and I have a question for you. I placed a really large order on August 31st and just a few days later, I received 3 or 4 things from that order but not even nearly all of it. I knew it would come in separate shipments but I haven't gotten anything in almost 2 weeks. Is that normal for this company?

I was really jazzed up about them at first but am now getting a little worried. I emailed them about following up on my order but they don't reply.

Should I be worried?

***bump***

I placed an order for 2 of the creature reachers & time was passing. I emailed thru the web site & then from the email i got confirming purchase.
I think they are small personel & don't get to they're emails,but the email i sent round 3 all got replies.
Alot of they're stuff is from mexico ,etc & they were backup up on stock & waiting for restock del,then would charge me & ship.
I know they are good,just the last few months i think they're popular stuff selles out early & they don't get restock fast enough from they're supplies.
They do lag on response,but are good company to deal with on the whole! (not like spookyplanet rip off)
I am expecting my stuff in a week or so,they just need to let person know that there is a delay.

Originally Posted by Dark lord

I placed an order for 2 of the creature reachers & time was passing. I emailed thru the web site & then from the email i got confirming purchase.
I think they are small personel & don't get to they're emails,but the email i sent round 3 all got replies.
Alot of they're stuff is from mexico ,etc & they were backup up on stock & waiting for restock del,then would charge me & ship.
I know they are good,just the last few months i think they're popular stuff selles out early & they don't get restock fast enough from they're supplies.
They do lag on response,but are good company to deal with on the whole! (not like spookyplanet rip off)
I am expecting my stuff in a week or so,they just need to let person know that there is a delay.

How long was it from the time you placed your order until you finally had to email them about it?

Thanks!

Ordered on sept 8Th, 3 reply answered on 17th (sent 16th), They "capture" the total amount,then release a few days later
& then are only supposed to charge your card / account when they have & are shipping next day or so. That is what i got from them.
Looked like an auto response & that was mid last week,
They are also supposed to send me a tracking # when shipped,we'll see.
Did they charge your card for the whole amount or just what was shipped ?

Originally Posted by Dark lord

Ordered on sept 8Th, 3 reply answered on 17th (sent 16th), They "capture" the total amount,then release a few days later
& then are only supposed to charge your card / account when they have & are shipping next day or so. That is what i got from them.
Looked like an auto response & that was mid last week,
They are also supposed to send me a tracking # when shipped,we'll see.
Did they charge your card for the whole amount or just what was shipped ?

I haven't gotten the statement yet so I'm not sure. I will call the card company tomorrow and find out.

I emailed Joe again this morning but haven't heard anything.

Joe is extremely overwhelmed right now. Be assertive and keep after him, but do not panic and get overly concerned. He deals with a ton of vendors and directly reps a couple of factories in Mexico. The Mexican stuff is very well made, however, they have experienced some delays and material shortages. Joe will not ever purposely cheat you, he is in this business for the long haul. Be patient and persistent, it may well be out of his hands.

Being that i have always had good with him in the past.I figure as much that he is pretty much a one man show & very overwhelmed,
especially when the supplies are having supply issues & at this time of the year,of course eyes fall on him.
Also i like his policy,he doesn't charge you til it ships, & since my order is on standby,i haven't been charged,so I'm not worried that
I'm getting taken.I'm just anxious to get it..............

Thanks for the positive reinforcement!

I finally got an email this morning with a shipping confirmation number saying that "something" shipped out to me today. I am sooo excited!


*packs a lunch and waits by the door*


.

I'm still waiting on an order from three weeks ago.
All I get is a "shipping soon" or "shipping this week".
Even at UPS ground I would have gotten it by now if that was true.

Sorry, I like quicker response and shipping times. Everybody else I have ordered from has shipped quickly and provided plenty of information.
I won't be ordering from them again.