Thread: HauntedProps.com--NEED INFO!

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Originally Posted by SouthernBelle

I just returned from out of town for 5 days and have no emails from Larry. I emailed HP on Saturday before I left and cencelled the remainder of my order that still had not arrived. I figured since there was less than 2 weeks until Halloween (this being last Saturday), that I was not going to hold out hope any longer that my order would arrive.

Larry, did you get the email cancelling my order for the hanging corpse and the Bat Creature Reacher? I hope it was cancelled because if it shows up after Halloween, I'm not paying for it.

Also Larry, I never received a replacement costume for the Midnight Howler CR that arrived with no shirt/belt in the box, so that costume is pretty much useless to us come next Friday night unless I drive the 2 hours to the nearest fabric store (which I refuse to do) and sew a costume (which I also refuse to do).

*sigh*

So goes the best laid plans of mice and men...........

Hi SB, I'm sorry but I haven't received any emails from you since 10/13. Did you send it to me or to sales? If you sent it to sales, I am certain that Jennifer has included it with any cancellation requests. If you somehow receive it, email me and I'll be sure we take care of it. Thanks,
Larry

Hey Larry - what about my order? Any news? Again, waiting for the lightning machine, but could also use the chains that I also ordered. I believe the last we spoke about those, you said there should be no problem sending those, but I've not received them either.

Thanks

Originally Posted by lfulk

Hi SB, I'm sorry but I haven't received any emails from you since 10/13. Did you send it to me or to sales? If you sent it to sales, I am certain that Jennifer has included it with any cancellation requests. If you somehow receive it, email me and I'll be sure we take care of it. Thanks,
Larry

Oddly, a few hours after I posted here this morning, I got an email from HP saying that "something" had shipped to me. It doesn't say what it is though or what day I should be receiving it.

*scratches head*

Originally Posted by MAD-REX

THEY SENT ME TO WRONG ITEM!!! I just got it in the mail today, and it wasnt even the right costume. I think this Halloween is ruined.
Here is my email to them
"Joe and Haunted Props staff,

I'm disappointed to say that I finally received a "costume" today. But not the right one. First off I ordered September 30 and though I was promised it was in stock at that time (the XXL Jason Voorhees costume RU56064XL SIZE 46-52) when it apparently wasn't. I was then in agreement with your company that I would wait a little while for the costume to be in stock as long as it was sent to me before Halloween. I waited very patiently for this costume because it was the only one of its kind within reasonable price and it was very important for me to have that exact costume. When it arrived today I noticed that the box was quite small and upon opening it found that it was a XL cheap version of a Jason Voorhees costume that I could have bought at Wal-Mart for much cheaper. The item number that was sent to me was #674 (not even listed on the site) when the item i ordered was number RU56064XL SIZE 46-52 . I'm hosting a gore Halloween party and couldn't possibly embarrass myself by wearing such a cheaply made costume when I trusted your company in their promise to send me the closest costume to movie quality that i am expected to be wearing. I am extremely disappointed with the service or lack there of, that I experienced with this purchase. I expect to be over-nighted the correct costume by Halloween since I have been nothing but trusting and patient with this ridiculous process even though most of my phone calls are never returned and it takes more time than necessary to e-mail me back. My address, order number and phone number are listed below so no mistakes can be made. Also you need to send me a return mailing slip so I can ship this costume that I didn't order back to you. I have no need to for it, and refuse to pay for this.

Please give me a call so we can work this out. "

All I got was an Auto Response saying they are getting a bunch of emails, and that all orders would be shipping soon blah blah blah.

I would just say NEVER order from this site. I hope they can make things right before Halloween. But Im not counting on it.

Hi, I just wanted you to know I've been emailing you about this but haven't heard back. We finally got the right costume in, I held it in my hands so I know it was true. It went out FedEx Express yesterday and you should have it on Monday morning.

I also urge anybody reading this to please understand that the management that led to these errors is changing this offseason. Please do not blanket the entire company under a few problems that we had. I got things done for a lot of people that had problems this season, although a lot of things were out of my control as well. I came on too late to fix all problems, unfortunately. But for what I could control, I did the best I could and that is what you should expect going forward in future seasons, not the mistakes that were made this season by other people. With an entire offseason to fix the system, I can assure you that you are going to see a completely new HauntedProps next year. Thanks!

Hey Larry, can you find out what was mailed to me yesterday????

Originally Posted by SouthernBelle

Hey Larry, can you find out what was mailed to me yesterday????

I'll send you a private message

Originally Posted by lfulk

I'll send you a private message

Replied, thanks.

*wink*