I like it when i am kept in the loop by a seller as to hold ups ,info & fast shipping,but sometimes some of them have product supplier probs,the one man show biz's do seem to lack that,but his prices are good & normally earlier in the year it's not a prob. Happens to alot of them.
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When you look in the mirror at midnight,what looks back at you.........
I agree.
I have sold items and then found out that the manufacturer didn't bother to tell me they were backordered. I have no problem saying I will NOT deal with Morbid Industries again because they are a very unreliable supplier.
Then, at the same time, other things happen - for example, an order I shipped a while ago was just delivered today. It was held up because of the hurricane that hit Texas and all of the aftermath. So, sometimes, the seller cannot be held responsible for the shipping company.
But, it's very important for the seller to keep a close eye on the warehouse, because stuff can sell out suddenly and without warning and you don't want to be stuck in a position where you've sold something you are out of
I had contact with him sunday,on the creature reachers (i have 2 due in) The manufacturer in mexico was majorliy held up from supply shortage,
he hopes that he will have them by the end of the 1st week oct.I usually shoot a message every other day til i get a response. I haven't been charged yet,
but have to agree this is getting long winded........ just anxious to get them now i have the funds to.
I let him know he needs to get on it & contact people with a quick email.I run a couple of businesses & that is one of my main
quirks that i get back to them immediately no matter what.
I know it can get overwhelming at times,but things like this fall on main seller/store owner & can killl alot of biz fast !
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When you look in the mirror at midnight,what looks back at you.........
I'm going to have to chime in on this as well. It took 4 emails and 2 phone calls (never talked to anyone, only had the opportunity to leave a message). before I FINALLY got an email response saying that it would be shipped soon (pretty vague)
I ordered my stuff over 2 weeks ago in hopes of being able to work on some stuff this weekend. (3 weeks total) I would think that starting somewhere around Sept. 1st, a Halloween company would look at brining on extra staff to help in answering calls, emails and processing orders... regardless of any supplier difficulties.
Bottom line... it's poor planning and horrible customer service.
I placed my order at the very end of August and have had 2 shipments arrive so far. I got an email this morning saying that something is coming via Fed Ex tomorrow.
*crossing fingers*
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"Scare me once, shame on you. Scare me twice ... you'd better run like hell."
I have gotten all items except Craky the clown and send e-mails every 3 days. I am tired of asll the run around I am getting from every seller: Spirit, they are terrible with customer service and returns; Haunted Props: too many delayed suppliers, not enough response; Minions Web: more backordered items and sickness excuses than Carters has pills. Well, so far, the only reliable people have been Monster Guts and Fright Props.
Figured I would chime in at this point (again) seeing as how I am a vendor :
Haunted Props and I ship from the same warehouse.
The only Creature Reacher that is out of stock right now is the "Bad Seed", so I don't know what they are saying about having a problem with the "manufacturer in Mexico". There is 1 Giggles the Clown Creature Reacher, 13 FreaknMonster Creature Reachers, and 11 Grand Reaper Creature Reachers in stock at the warehouse.
Another thing : they have a bunch of items listed on their website that are OUT OF STOCK right now - meaning there are none in the warehouse, including the Joker mask from Batman. If something is out-of-stock they need to have it listed on the site as being out of stock.
A guy just bought a Dead Debbie prop from me the other day after he had purchased one from Haunted Props and never received it! They wouldn't even send him a tracking #.
Seriously, all the horror stories I'm hearing now, I wouldn't deal with them.
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