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    Plague's Avatar
    Plague is offline Werewolf
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    My tracking email has been sitting at "Electronic Shipping Info Received" since Sunday.
    Looks like I won't be getting those items for my party on Saturday...

    So much for order 7 weeks in advance.
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    jkcoop's Avatar
    jkcoop is offline The Great Pumpkin
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    Quote Originally Posted by Plague View Post
    My tracking email has been sitting at "Electronic Shipping Info Received" since Sunday.
    Looks like I won't be getting those items for my party on Saturday...

    So much for order 7 weeks in advance.
    If it is from the US Postal Service - that's all it will do. USPS doesn't truly "track" anything. The shipments I got via that method came about 4 days after I got the notice.

    If it's UPS, well, that would be a different story. One of my shipments came UPS and I could truly track it.

    So if it's USPS don't lose hope
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    disintegr8or is offline Ghost
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    My order came today, complete (ordered 10/6, shipped 10/14, arrived 10/15). Albeit it was only a Webcaster and some glue sticks, but all three items arrived intact.

    Thanks for the help Larry, but in the future I know for certain that I wouldn't order anything else from HP.

    Tom.

    Now time to finish my house before my party.
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    Plague's Avatar
    Plague is offline Werewolf
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    Quote Originally Posted by jkcoop View Post

    So if it's USPS don't lose hope
    Hmm. Maybe I'll get it tomorrow or Friday then.
    thanks, Coop!
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    SouthernBelle's Avatar
    SouthernBelle is offline Mistress of Darkness
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    Quote Originally Posted by Plague View Post
    My tracking email has been sitting at "Electronic Shipping Info Received" since Sunday.
    Looks like I won't be getting those items for my party on Saturday...

    So much for order 7 weeks in advance.

    I feel for you. I ordered back in August and didn't get some of the stuff we needed before our party last Saturday either.

    *sigh*

    I just wish I had known. I could have ordered from somewhere else or at the very least, ordered OTHER items that might have been equally as useful.
    "Scare me once, shame on you. Scare me twice ... you'd better run like hell."
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    Plague's Avatar
    Plague is offline Werewolf
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    Received anther box yesterday. Wasn't the one I received the "tracking info" for- and it was just one minor item.
    Still waiting on the two things I REALLY NEED.

    Query to you all- if I don't get what I ordered by the time for my party, should I dispute the charges and send the stuff back?
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    SouthernBelle's Avatar
    SouthernBelle is offline Mistress of Darkness
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    Quote Originally Posted by Plague View Post
    Query to you all- if I don't get what I ordered by the time for my party, should I dispute the charges and send the stuff back?

    That's a tough one. I haven't been charged yet for the stuff I have gotten but I also haven't gotten everything I need and especially the things I needed by last Saturday.

    I'm tempted to just refuse the order if/when it ever does show up. :-(
    "Scare me once, shame on you. Scare me twice ... you'd better run like hell."
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    larry's Avatar
    larry is offline Master Crypt Keeper Site Admin
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    I buy a lot online. I personally go by this....If I do not get what I was promised, when I was promised, I will contact them for a solution...if no solution is reasonable, then request a refund. If they refuse, then I contact my credit card company.

    Every company..just as any individual can make a mistake, but they should work to fix the problem.
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    SouthernBelle's Avatar
    SouthernBelle is offline Mistress of Darkness
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    Quote Originally Posted by larry View Post
    I buy a lot online. I personally go by this....If I do not get what I was promised, when I was promised, I will contact them for a solution...if no solution is reasonable, then request a refund. If they refuse, then I contact my credit card company.

    Every company..just as any individual can make a mistake, but they should work to fix the problem.

    I'm just really worried now that the stuff I never got will show up AFTER Halloween and THEN I'll get charged for it. What do I do then?????
    "Scare me once, shame on you. Scare me twice ... you'd better run like hell."
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    larry's Avatar
    larry is offline Master Crypt Keeper Site Admin
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    You certainly should DEMAND information regarding your order right now.
    If they cannot provide information regarding when it will ship, you should demand a refund so that you can purchase elseware. If you have taken reasonable steps to resolve the issue and a merchant will not help, then contact your credit card company. Always give the company a chance to make it right, but if they fail to do that, then they leave you no choice.

    Quote Originally Posted by SouthernBelle View Post
    I'm just really worried now that the stuff I never got will show up AFTER Halloween and THEN I'll get charged for it. What do I do then?????
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