Thread: HauntedProps.com--NEED INFO!

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Originally Posted by lfulk

That may be, I'm not sure. Although I do know that I've gone to restaurants and let's say the bill is $80. They will authorize your card to cover the tip for something like $110. Then if you give them a $15 tip, it will still show up on your credit card online activity as $110 until they capture the correct total, at which point it will change to $95. Perhaps it depends on your credit card company?

In any case, Tom, I'm working on looking into your charge and I'll let you know what I find in email.

That's not the case - recent activity does not show up online until it actually charges it. Yes, restaurants, hotels, car rental companies will authorize MORE than the amount due to tips, extra charges. Authorizations never show up to the card holder online - the reserved amount is held out of the "available funds" but they will not see that. When they see it - that means it's been charged. At a restaurant - as soon as you put the tip on there and the restaurant has closed their batch - then that amount including the tip is charged - the rest drops off. What you see on your credit card activity is always the final amount charged. Also, restaurants, and those types of places have very specific merchant accounts set up to allow that extra authorization. Retailers have different merchant accounts.

We used to run an exotic rental car company which is how I know - especially regarding that type of account. Also, we also used authorize.net - which I saw is who Hauntedprops uses as their gateway company.

So in retail, if they are seeing the charge - it's charged.

Larry, I give you some credit coming on to this forum and offering to straighten things out for everyone, but so far everything you've said has been untrue...

Disintegr8or your stuff shipped... not true...

We don't charge credit cards until stuff ships...
In my case this was totally NOT true I had to threaten Joe that I would report Hauntedprops.com to the BBB before he agreed to refund.

Also you can't have it both ways, Larry - "I will fix all problems"...
then when you get called out on something... "I'm only the web designer"....

Dealing with hauntedprops.com is like dealing with a used car dealership with all the trimmings that come with it - shady salesman, misleading advertising, bait/switch tactics, and vague answers, etc...

Maybe this is adding fuel to the inferno that is burning here, and if so I apolgize, but sorry, I just can't sit here and listen to all the lies being said without commenting...

Originally Posted by Nightfreak

Larry, I give you some credit coming on to this forum and offering to straighten things out for everyone, but so far everything you've said has been untrue...

Disintegr8or your stuff shipped... not true...

We don't charge credit cards until stuff ships...
In my case this was totally NOT true I had to threaten Joe that I would report Hauntedprops.com to the BBB before he agreed to refund.

Also you can't have it both ways, Larry - "I will fix all problems"...
then when you get called out on something... "I'm only the web designer"....

Dealing with hauntedprops.com is like dealing with a used car dealership with all the trimmings that come with it - shady salesman, misleading advertising, bait/switch tactics, and vague answers, etc...

Maybe this is adding fuel to the inferno that is burning here, and if so I apolgize, but sorry, I just can't sit here and listen to all the lies being said without commenting...

Hi.. I am certainly trying to fix problems, but I think what you are referring to as "fixing all problems" is that I will fix these things going forward once I am in a position to fix them. For now, yes I am only the web designer trying to help catch up with past problems. I've been very open with the fact that I can not "fix" any problems because I just don't have that level of control right now. What I am trying to do is help you guys bypass the pages of incoming emails and get answers from the warehouse much faster than you otherwise would. I can't personally vouch for the answers I get, because I'm not there to verify them. Starting in 2009, I will be. So if you feel there's at least been some value in dealing with me then you can feel confident that you'd have somebody on your side in the future should you choose to try us again. If not, of course that is understandable. But just like a new coach coming into a football team, things are going to change and for the better. I think most of you understand that, and I'd like to think that those of you who have contacted me know that I'm at least trying to help you. There are certain other posters who I am no longer posting responses to because I am certain they are competitors and not real customers. I also think any reader of this board can tell that is true based on the tone and detail of the posts, just as I can, and I am hoping that the rest of you are discerning enough readers to pay them no attention.

That said.. if you were charged before your order shipped, you should not have been. If it happened to one or two people, I definitely apologize for that and I'm looking into why that would have been. But it is true that it is not our policy to do so. I didn't tell disintigr8or that his order shipped - in fact, the only time I spoke to him was today via email. I told him there I would try to verify if it had, and I have requested they look into it for me. I am waiting to hear back now.

I actually have some time tomorrow, so I am going to take a ride to the warehouse to specifically help those of you who have emailed me from this message board. This way I won't have to wait for responses on anything, I can actually hopefully look these things up myself. Today would be the best time to contact me and I'll make a list of everybody that has for when I go there. If anybody here has an order in stock that isn't shipping, I'll ship it myself if I have to. If not, I will let you know for certain what the status is.