Thread: HauntedProps.com--NEED INFO!

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I wish I would have seen this thread before I ordered form them on Monday. I have been waiting for a response, or tracking number, ANYTHING! What a crappy business practice this place employs.

In this day and age, if you order something that shows in stock on Monday, you would expect it to be shipped out by Wednesday at least. I am trying to get our decorating finished before November.

Larry, if you are reading this, please either respond to my e-mail with a tracking number, or cancel my order.

If not, I will be contacting my credit card company to file a fraudulent charge against you because I can't get anyone from your company to respond to phone, e-mail, or fax!

Originally Posted by disintegr8or

I wish I would have seen this thread before I ordered form them on Monday. I have been waiting for a response, or tracking number, ANYTHING! What a crappy business practice this place employs.

In this day and age, if you order something that shows in stock on Monday, you would expect it to be shipped out by Wednesday at least. I am trying to get our decorating finished before November.

Larry, if you are reading this, please either respond to my e-mail with a tracking number, or cancel my order.

If not, I will be contacting my credit card company to file a fraudulent charge against you because I can't get anyone from your company to respond to phone, e-mail, or fax!

I'm sorry you don't feel you are getting a response, but there is no need to threaten me. I am a freelance web developer working for HauntedProps.com. I put in as much time as I can to help the company, and I will be putting in more time going forward, but as of now, I have no access to tracking numbers and I have no power to cancel your order. I am trying my best in my free time to help people who have had wrong items delivered or things of that nature, but if you are just asking for a status update then you will need to contact the company at sales@hauntedprops.com. I promise you there ARE people working on those emails at the company address, but with over 500 coming in a day, it may take a few days to hear back. If you just send me a status request, I'm just going to have to forward it to that email address anyway. Please have patience and, once again, I've been told by Joe that orders placed before October should get to you by mid-October, and items placed in October should get to you within the last week before Halloween. Thanks

Originally Posted by lfulk

I've been told by Joe that orders placed before October should get to you by mid-October, and items placed in October should get to you within the last week before Halloween. Thanks

Wow, what an awesome shipping schedule. Like I said before, I have never purchased something from an online company that shows items in stock, and doesn't ship them within the same week I bought them.


If "Joe" can't ship his crap in a reasonable amount of time, I would suggest that "Joe" hire more employees for the 1 lousy month a year he does business.


Oh, and I wasn't threatening you, I was telling you what my next steps were.

Originally Posted by disintegr8or

Wow, what an awesome shipping schedule. Like I said before, I have never purchased something from an online company that shows items in stock, and doesn't ship them within the same week I bought them.


If "Joe" can't ship his crap in a reasonable amount of time, I would suggest that "Joe" hire more employees for the 1 lousy month a year he does business.


Oh, and I wasn't threatening you, I was telling you what my next steps were.

There are many employees working for HauntedProps.com. However, it is extremely difficult to ship orders that quickly at this time of year, in a seasonal business, when you do this amount of volume. As I said, the amount of business caught us by surprise, especially in this economy. We have made changes so that we do not have these issues going forward, but unfortunately it has happened and so we must play catch up. Will it happen again? I really believe it won't and I hope my effort here has helped convince people that it won't. I'm responding on this message board in an attempt to go above and beyond the normal range of customer service, and I hope it's been helpful to many of you. If you have a specific problem, I'd be glad to help. But in general, please try emailing sales@hauntedprops.com and if you haven't heard back within 2-3 days I'll be glad to make my best attempt to follow up for you. Thanks. -Larry

Thanks for the help Larry. Joe could avoid 90% of the pissed off customers by hiring a girl for $8.00 an hour just to answer the phone when someone calls. Even if it were just to tell us that our order is being processed, and will ship....eventually.

Can you understand how frustrating it would be to try to contact someone you just spent money with for 3 days, only to get the same voicemail message, and not receive one single e-mail response?

Originally Posted by disintegr8or

Thanks for the help Larry. Joe could avoid 90% of the pissed off customers by hiring a girl for $8.00 an hour just to answer the phone when someone calls. Even if it were just to tell us that our order is being processed, and will ship....eventually.

Can you understand how frustrating it would be to try to contact someone you just spent money with for 3 days, only to get the same voicemail message, and not receive one single e-mail response?

We absolutely do understand the frustration. And we do have people on the phones. However, due to the backup, we have to respond to them in the order in which they come in, which means taking voice mails and responding to them one at a time. Your suggestions are exactly what we are doing at this time, unfortunately we are about 2 days behind real time in doing so. If you have emailed us more than 2 days ago and have not heard back, please let me know and I'll go back and look it up for you. Thanks again for all of your patience and I know everybody wants personalized status updates, but I do want to point out that, even with slow email responses, every effort is being made to get you your orders as soon as possible. We will eventually reach the point where the 1-2 week delivery time becomes too late to get it for Halloween, of course, but we aren't there yet so everybody should have no problems getting their orders soon (barring certain items that may be sold out, back-ordered, etc).

The worst thing in the world is calling someone to check on an order and the mailbox is full so you can't even leave a message. And then you send an email and they never respond. I don't deal with other retail sites but some vendors I deal with do the very same thing. I kid you not I could be calling to make a $5,000 reorder and the mailbox is full. A good example was Morbid industries. I haven't bought from them in two years just because they couldn't find the time to call me back. Their loss. I won't buy anything. I don't care how cool or how discounted it is.

I knew as soon as my order arrived that I couldn't be dealing with a professional and well organized business despite their pretty good website because my order came packaged inside 2 USPS priority mail boxes and was shipped FedEx. My order was only $47 after shipping and it looks like end up stuck with the wrong prop and the possibly fake/burned POISON CD that cost me $17 just so I don't have to deal with them ever again or hassle with trying to get my money back for the incorrect item they sent and have to worry about them getting it back an not crediting my account.

Oh well seems a lot of you had a worse and more expensive experience with them so I'm glad I only made a small purchase this time.

Now to searching the rest of the forum for good sellers and tons of cool ideas and information. GLAD I FOUND HALLOWEEN FORUM!!

Can anyone else here tell me if their boxes arrived open? Three of the boxes we have received so far arrived open. Not like someone opened them intentionally but like they came open during shipping? Each box we have gotten so far was taped with just one strip of packaging tape across the top of the box and on 3 of them it had come completely loose.

Only one box was missing part of the contents but it was a very important part. The costume cannot be used without it.

I think I am more disappointed than I am angry.

Larry, this is NOT going to look good on a resume!

Originally Posted by upNsmoke

I knew as soon as my order arrived that I couldn't be dealing with a professional and well organized business despite their pretty good website because my order came packaged inside 2 USPS priority mail boxes and was shipped FedEx. My order was only $47 after shipping and it looks like end up stuck with the wrong prop and the possibly fake/burned POISON CD that cost me $17 just so I don't have to deal with them ever again or hassle with trying to get my money back for the incorrect item they sent and have to worry about them getting it back an not crediting my account.

Oh well seems a lot of you had a worse and more expensive experience with them so I'm glad I only made a small purchase this time.

Now to searching the rest of the forum for good sellers and tons of cool ideas and information. GLAD I FOUND HALLOWEEN FORUM!!

File a dispute with your credit card if you do not end up getting the right prop or a credit. As far as returning the wrong one, leave it in the box and wait for them to send you a return shipping label. I am waiting on that myself right now. Don't use the prop and file a dispute. You shouldn't have to pay for something you didn't get.