Thread: Dont do business with SpookyPlanet

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I orderd a zombie lurker from them august 2006. They billed my creditcard the next day. after halloween I asked for a refund an was told they only gave store credits. So I waited figureing I'd receive it this year.. Well as august went by I started emailing them again an got no response. last week I added
a couple item to my shopping cart trying to use the money they had charged my CC with no luck.. 2 days later the scumbag owner emailed me asking me if I still wanted the zombie lurker and if I want the 2 items in my shopping cart . I said yes an he asked for my CC number an i told hime I was already charged for the zombielurker and I wasn't going to give him my number. He replied they had no record of me being charged so I dug out my CC statement an ask for a working fax number so I can fax it to him... He gave a philadelphia number while spookyplanet is located in MA. Once i told him I wouldn't fax to that number an told him I have all emials from the beginning of this transactiion. He stoped repling again... 15 months an still no Zombie Lurker at 2 grand a pop I hope no one else gets taken in by Erik Carlson the owner of SpookyPlanted!!!

TWO GRAND?????? Whoa! I am really really sorry to hear that.

For two grand I think I'd drive up there and beat the crap out of him!

Report him to the Better Business Bureau. Believe it or not, it works.

I emailed Spooky Planet with an inquiry about a product. I metioned that there are some dissatisfied customers out there who have been waiting for many months for delivery, and what's the possibility of this happening to me. Erik replied:

"We have been in business for over ten years. Legal action has been made on many individuals whom are harboring these statements. Many are untrue, some are true - however these people refuse to acknowledge that we have attempted in many ways to resolve these issues. This includes sending refunds, credit and other products in exchange.

As you may or may not know, sometime we rely on third parties whom make the products. When these companies fail to produce product, we are left high and dry. Companies such as Scarefactory are one of these companies who did not deliver to any retailer this year including one of the nations biggest distributors, Morris Costumes."

Sounds like a "poor me" attitude. And taking legal action against a customer with legitimate complaint? Seems odd...

I never heard of these guys. I just checked out the site, and it has some cool stuff. But the prices seem way high. Check out http://www.hauntedprops.com for more reasonable prices and decent service.

Originally Posted by SouthernBelle

TWO GRAND?????? Whoa! I am really really sorry to hear that.

For two grand I think I'd drive up there and beat the crap out of him!

Thanks, If I ever run into him at a convention I'll do just that

Originally Posted by Shadow Mistress

Report him to the Better Business Bureau. Believe it or not, it works.

After seeing this I did a search of SpookyPlanet on BBB.org an guess what he dont respond to them either. They have had six complaints against them

Originally Posted by Otaku

I emailed Spooky Planet with an inquiry about a product. I metioned that there are some dissatisfied customers out there who have been waiting for many months for delivery, and what's the possibility of this happening to me. Erik replied:

"We have been in business for over ten years. Legal action has been made on many individuals whom are harboring these statements. Many are untrue, some are true - however these people refuse to acknowledge that we have attempted in many ways to resolve these issues. This includes sending refunds, credit and other products in exchange.

As you may or may not know, sometime we rely on third parties whom make the products. When these companies fail to produce product, we are left high and dry. Companies such as Scarefactory are one of these companies who did not deliver to any retailer this year including one of the nations biggest distributors, Morris Costumes."

Sounds like a "poor me" attitude. And taking legal action against a customer with legitimate complaint? Seems odd...

Add me to that list of people taking Legal Action . I am mailing out registered letters to the Mass. AGO, Philadelphia's AGO , Mass. BBB, my CreditCard Company and to spookyplanet..

Originally Posted by Embalmer71

I never heard of these guys. I just checked out the site, and it has some cool stuff. But the prices seem way high. Check out http://www.hauntedprops.com for more reasonable prices and decent service.

I will check these folks out if and when I buy another one.
Thanks for the info.

You might want to go with legal action. Just make sure to get copies of receipts and the credit card statement if you have it. You wont be able to dispute the charge with your credit card because it has been longer than 6 months but you might be able to use the statement to show where you paid him.