Hello Kevin,

we gave you many suggestions on how to get the costume to work for you and we even told you we would re-credit you back in total for the costume, but no matter what suggestion we gave, it was not good enough and for that I am sorry. We do not like to see customers unsatisfied with our products especially after all the work, money and time we put into making high quality products. We take pride in our products and I believe we tried everything to help you. It is not unheard of to slit a mask or hands to get them to fit. Costumes, masks and hands do not fit every person so they can be adapted to fit with minor adjustments. After you did not want to make these adjustments we offered to refund you on the costume but you did not want to do this either. What could we have done to make you happy? By the way we have many customers wearing the costume who are over 240lbs and the costume fits them fine so I know we can get the costume to fit you if you just give us the chance.

Thank You

Jerry Parrino
TheHorrorDome.com