Thread: Gemmy doesn't have a Warranty on any of its products?

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Hi,

This might be old news to you all but I was very surprised to find out that Gemmy products have no warranty.

From my conversation with customer support:

I am sorry as the items are made overseas we do not have schematics and therefore we are unable to offer tech support.* The warranty is fulfilled through the retailer and is in accordance with their return policy.
*
However it does say not to return the products to the retailer but to call the gemmy 800 number.

This might be old hat to you guys but that really doesn't give me any confidence in Gemmy (that the offer no warranty).

I bought my Gemmy Jason (which has an issue) and Witch (which also has an issue) from Walmart.

they have an easy 30 day return policy but theres no warranty from Walmart (why should they provide one as they aren't the manufacturer.

sorry for my vent.

rich

I know it sucks my witch worked one halloween. I just got Jason I hope he lasts for a while.

What sucks for me is I got mine from Walmart in september & didn't open the Factory sealed boxes until last week.

I wasn't concerned as I thought they had some sort of warranty & Gemmy is no help.

My jason did not come with the locking pins & gemmy won't send them to me (plus he doesn't lock but that's another issue).

I had the same conversation with Gemmy when my Frankenstein/monster stopped talking. FWIW, I've found that if you remove the bottom of the base, he talks and works properly again. Had the same problem and same solution with the crystral ball witch.

These things are great props, but cost too much to have a life of one Halloween or less.

I think most home haunters have a love/hate relationship with Gemmy.

They do some really cool looking props that would be difficult to replicate on your own.

But...

They build things pretty flimsy and charge a lot of $$$ and the quality control is non-existent so you have to be careful to test stuff the second you get home so you can return the defective stuff to the store before they run out of replacements!


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Originally Posted by Frankie's Girl

I think most home haunters have a love/hate relationship with Gemmy.

They do some really cool looking props that would be difficult to replicate on your own.

But...

They build things pretty flimsy and charge a lot of $$$ and the quality control is non-existent so you have to be careful to test stuff the second you get home so you can return the defective stuff to the store before they run out of replacements!


.

Yep, I agree with everything said here. And I have to add, ALWAYS ALWAYS ALWAYS open a Gemmy product and try it out the day that you buy it or at the very least, within a couple of days. They are notorious for making "junk".

The fact is they make CHEAP animatronics. If you want quality its out there it just costs the big bucks. I walked by one Gemmy piece and touched it and the damn thing nearly fell apart. No kiddding. On a budget they are good for the home haunter.

Even with Gemmys reputation for lack of quality and inflated prices, people continue to buy their Chinese crap products.

Unless it is a persons first Gemmy purchase and they haven't heard of Gemmys reputation for shoddy products, I just can't muster up any sympathy.

When you discover that you have bought yet another broken or failing overpriced Gemmy product, you should ask yourself, "When did it become acceptable to sell a product built so poorly that the manufacturer refuses to warranty it, and why do I keep buying them?"

Rich, don't feel sorry for your rant! You have every right to be mad! The majority of Gemmy customers do!

Instead of accepting this Chinese crap, complain. Speak with store management, tell them you will not shop there because the products they sell are junk. Send emails to Gemmy, write letters (I'm old!), call them and complain. But most importantly, stop giving them your money!

A few years ago at TransWorld, I asked a Gemmy rep about the quality problems. His answer was, "It's just a decoration."
That kind of sums up their attitude.


How is buying a product that doesn't work or falls apart, good for anyone?

The wife wont let me buy any more animated props. My witch is dead and so is my donna the dead.

A lot of people here in the UK complain that we don't get the same range of props that are available in the US, and I can see why.

Basically here in the UK there is no such thing as selling without warranty, everything sold must by law be 'fit for purpose', and its the duty of the retailer, importer and manufacturer in that order to ensure that it meets this requirement.

In other words, Gemmy would either be forced to get their act together and produce stuff that works, or go bankrupt!