Yeah, I placed an order with eHobbyTools.com and had the worst nightmare of a customer service experience ever. I'm pretty patient, but these people drained every last drop of my patience without even replacing the defective item I shipped back to them. In fact, they sent the defective item back to me, presumably thinking I would not notice this little problem! They just suck, suck, suck, and I mean like a leech... Cheaper prices, but not worth the problems you are likely to have.