Werewolf, I had some of the same problems you did. My order had damaged props and masks and was even missing an item. I called customer service and the girl didn't seem too concerned. They sent my missing prop, but the girl on the phone asked if I could try to fix the mask myself. I messaged Mark here, he said he would take care of it and for me to e-mail him at his regular e-mail address. I did that and explained everything and until this day I haven't heard a thing back. Oh well. I just placed an order with Halloween Asylum a couple days ago. I hope I have a better experience with them.
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