Here is the messsage I sent to Gemmy through Amazon:
"I am having a real big problem understanding what is going on. I placed my order back on March 6, 2008. My credit card is charged for the entire order immediately, including the pre-order items not expected to ship until July.
I receive an email on April 1, 2008 that the 1 set of 2 Life-Size Scarecrows has shipped from Gemmy Store via FedEx. Now on April 2, 2008 I get another email that I have been given a refund for the above listed item that supposedly already shipped. I would like an explanation. I am very displeased that I will not be receiving the items I ordered almost 1 month ago because now all of a sudden you appear to be out of stock."
And here is the reply I got today:
"I am sorry for the confusion, let me try to clear it up for you. As referenced in the bullet points for the PREORDERED items and then again on the email confirmation, the PREORDERED items are paid for IMMEDIATELY along with any additional inventory, as we have to place the order with our factory. Amazon sends us the order after it verifies the funds - which would charge your card. We have been processing all the orders over the last few weeks (and it has been a TON of order) - unfortunately, some items were oversold due to their popularity. We refunded the item price and the shipping price of the oversold item. Amazon's system only allows refunds after the item has cleared - which means it there isn't a way to refund without confirming the item. We refunded the money to your card when it was determined that no new inventory would be available to substitute for that oversold item. Your PREORDERED merchandise has been ordered and will ship in July as promised on the site. Please let me know if this clears up the confusion - if not, please email me back.
Thank you.
Sharlene Jenner"
I just guess I will have to keep my fingers crossed that my PREORDERED items don't end up "oversold due to their popularity" come July.
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